FAQ

FAQ – Frequently Asked Questions

General Questions

How do I find the right size?
Each product page includes a size chart. For more information, contact us at support@casey-design.com. We’re happy to help!

How can I contact Casey Design?
Do you have any questions? You can contact us anytime. We aim to respond within 24 hours. Contact: support@casey-design.com.

How do I use a discount code?
You can enter the discount code at checkout. Type the code during payment, and the discount will be automatically deducted from your order.

Order and Payment

What payment methods can I use?
You can pay with Klarna, Mastercard, Visa, Amex, Apple Pay, and Google Pay.

How can I cancel my order?
You can cancel your order within 30 minutes of placing it.

Will I receive an order confirmation?
You will receive an order confirmation email immediately after placing your order. The confirmation includes the order number, a summary of your order, and the delivery address.

Delivery

How long does delivery take?
Delivery time is 7–14 business days. Delivery times are estimates and not guaranteed.

How much does delivery cost?
Since we ship products directly from the supplier to you, we save on shipping and storage costs — so we can always offer free delivery!

I haven’t received my order – what should I do?
Haven’t received your order? We apologize! If the package hasn’t arrived, please contact us at support@casey-design.com.