Terms and Conditions

1. Introduction

1.1 These general terms and conditions apply to the use of our website and the purchase of products offered on our website.
1.2 Definitions and interpretations of these terms can be found in section 26.

2. Acceptance

2.1 You represent and warrant that:
(a) You are a natural person at least 18 years old;
(b) You have the legal right to enter into a binding contract with us; and
(c) You do not have any legal or contractual restrictions preventing you from entering into a binding contract with us.

2.2 We reserve the right to request written confirmation of your legal capacity to accept these terms.

2.3 You represent and warrant that you are not:
(a) Convicted of any computer or internet-related crime; and
(b) Previously banned from purchasing products or using the website.

2.4 We reserve the right to deny you access to our website if we consider it necessary or appropriate.

2.5 By placing an order, you confirm that:
(a) You have read these terms in full and carefully;
(b) Your purchase is made solely in accordance with these terms;
(c) You accept that the order confirmation is based solely on these terms; and
(d) You agree to comply with these terms.

2.6 If you do not accept these terms, you must not use our website or purchase products.

2.7 You must explicitly accept these terms to:
(a) Submit information on or through our website; or
(b) Purchase a product.

2.8 By browsing our website, purchasing products, or accepting these terms:
(a) You also accept our Privacy Policy; and
(b) You accept our Acceptable Use Policy (see section 12 for more information).

2.9 We recommend you print a copy of these terms for your records.

2.10 If you do not accept these terms, you cannot place an order or communicate with us.

3. Personal Use

You confirm that you use our website solely for purchasing products for personal, non-commercial use—for your own use and not on behalf of or for a third party.

4. Prices

4.1 Product prices on the website include delivery charges but exclude taxes, fees, customs duties, or other similar government-imposed charges ("excluding customs duties and VAT").

4.2 All taxes, fees, customs duties, or other government charges related to product importation to the delivery address are the customer's responsibility and are not included in the product price. Additional costs may arise, for which the seller is not responsible and which the customer must pay. This includes, for example, import taxes and customs fees if products are delivered from outside the EU (e.g., China). We recommend contacting customer service in advance to check possible import costs for a specific product. These costs are not reimbursed and are the buyer's responsibility. The buyer acts as the "official importer" and is responsible for the proper payment of customs and/or import taxes and compliance with applicable laws and regulations in the country of import. Since customs regulations vary by country, you should check your country's customs regulations before ordering.

4.3 We strive to display accurate product information, descriptions, and prices on the website, but errors may occur. If we detect a pricing error, we will notify you as soon as possible and offer you the option to confirm the order at the correct price or cancel it. If we cannot contact you or do not receive a response, the order will be canceled and the full amount refunded. If you confirm the order, delivery will continue, and the price will be corrected as notified.

4.4 We are not obliged to fulfill an order if the price listed on the website is incorrect (even if an order confirmation has been sent).

4.5 Prices may change at any time, but such changes will not affect orders already confirmed.

5. Orders

5.1 All orders are subject to availability. If the product is in stock, you will receive an order confirmation. If there are issues with delivery or the product is out of stock, we will notify you by email and refund the full amount.

5.2 The contract is formed only when you receive an order confirmation from us—and only for the products listed in that confirmation. These general terms and conditions are part of the contract and take precedence over other terms.

5.3 If your order contains multiple products, they may be delivered at different times and in separate shipments.

5.4 We reserve the right to remove products from the website or change or remove content at any time. We are not liable to you or third parties for removing products or changing/removing content.

5.5 We reserve the right to refuse or cancel an order at any time (even after an order confirmation). In such cases, we are not liable to you or third parties.

5.6 If we are unable to deliver your order after payment (even after order confirmation), we will refund the full amount to you.

6. Payment

6.1 You can pay for products using the payment methods offered on our website.

6.2 You can pay for your order in full or in part using a discount code we offer. Discount codes may only be used at checkout.

6.3 We may use payment service providers to process payments. You agree that we may share relevant documents and information – including personal data – with these providers.

6.4 We are not a regulated payment service provider and are not liable for any issues or errors caused by these service providers.

6.5 You must provide accurate payment information. By placing an order, you confirm that:
(a) the payment method belongs to you;
(b) you are legally entitled to use the discount code, if applicable; and
(c) you have sufficient funds to pay for the order.

6.6 We are not liable for the fraudulent use of your credit card – even if the card has been reported as stolen. Fraudulent payments may be reported to the authorities.

6.7 You must not:
(a) request a refund for a legitimate payment without a valid reason; or
(b) cancel a payment after making a purchase.

6.8 You agree to indemnify us against any chargebacks or refund requests you initiate without justification.

7. Delivery

7.1 We aim to deliver your order to the shipping address you provided.

7.2 The estimated delivery date is shown at checkout.

7.3 If delivery is delayed, we will inform you. However, to the extent permitted by law, we are not liable for any loss, cost, or damage caused by delays.

7.4 Some addresses may not be eligible for delivery. If this is the case, we will notify you, cancel the order, and refund your payment or ship to an alternative address you approve.

7.5 Risk of loss or damage transfers to you once the product is delivered to the address, unless the delay was caused by you. If you delay delivery, the risk transfers on the scheduled delivery date.

7.6 If you are not present at the time of delivery, we may leave instructions for redelivery or collection.

7.7 If you unreasonably delay the delivery or collection or fail to collect the order, we may charge return costs and other reasonable fees. This does not affect our other rights.

7.8 Delivery takes place within 2–20 days of receiving payment. Typical delivery time is 5–14 business days. The website provider does not ship products themselves; delivery is carried out by the manufacturer once all ordered items are in stock.

7.9 You are responsible for all customs duties, taxes, import charges, or other governmental fees related to delivery. These are not included in the prices and may incur additional costs that are not reimbursed by the seller. This includes VAT.

You are the official importer and responsible for all customs and tax payments and for complying with the laws and regulations of the destination country. Since import rules vary by country, you must check your country’s customs regulations before ordering. You are responsible for complying with the destination country's laws when receiving the product.

8. Order Cancellation or Changes

8.1 After placing an order, you can cancel or modify it by sending us an email.

8.2 If the order has already been packed, it cannot be cancelled or modified. In this case, you must return the products as described in section 10. Since we ship from Asia, delivery times may be long and beyond our control. If the product is already en route, the order cannot be cancelled. Wait to receive the item and then return it. You can notify us in advance of a cancellation. For a quicker refund, please also send the shipping receipt. Refunds can be issued no sooner than 16 weeks after the order if you have not received the product.

8.3 Our system is fully automated and your order is processed immediately. The shipping process cannot be stopped. Refunds before receipt of the item are only possible within 24 hours of ordering.

9. Defective Products

9.1 You acknowledge that the products are standard items and not tailored to your specific needs.

9.2 All product descriptions, information, and documentation provided on the website are offered “as is” without explicit or implied warranties.

9.3 Product images may differ slightly from the actual delivered products.

9.4 If the item you received is defective, please email us a photo of the defect and specify which product you want to return.

9.5 Returns must be made as described in section 10.

9.6 Once we receive the product, we will inspect it. Processing time depends on the order.

9.7 We will notify you by email once we have assessed the product’s defect.

9.8 If the product is defective, we will:
(a) send a replacement product at no extra cost (including shipping) to the same address after you return the defective product(s); or
(b) refund the product price to your original payment method.

9.9 If the product is not defective, we may deny the refund and charge reasonable processing fees to your original payment method. To the extent permitted by law, we are not liable for any damages, costs, or losses under this clause.

10. Returns and Refunds

10.1 Our return policy is part of these terms and applies to the use of the website.

10.2 If you are not completely satisfied with your order, you can notify us by email and return the product. The right of cancellation is valid for 30 days from the day you or a third party designated by you (not the carrier) physically received the last item.

10.3 The customer is responsible for shipping and return costs.

10.4 The item must be returned before a refund is issued. Once we receive the product, we will inspect it.

10.5 The product must be in the same condition as when received and properly packaged. It must not have been used, labels must be intact, and the original packaging must be included. If the product is returned in poor condition, we may withhold the refund.

11. Coupons

11.1 You can use our promotional or discount coupons at checkout on the website.

11.2 The coupon code must be entered on the payment page to redeem the coupon.

11.3 Once activated, the coupon value will be deducted from the total order amount.

11.4 Only one coupon may be used per order.

11.5 Coupons do not earn interest and cannot be redeemed for cash.

11.6 If the coupon value does not cover the full order amount, the remaining balance must be paid using another payment method.

11.7 If an order paid with a coupon is returned, the value of the coupon is not refunded. Any additional payment will be refunded.

12. Permitted Use

12.1 You may not use the website for the following (“Prohibited Activities”):
(a) in a manner that damages or impairs the website’s operation, availability, or accessibility;
(b) for illegal, fraudulent, or harmful purposes;
(c) to store, transmit, use, publish, or distribute material that contains spyware, viruses, trojans, worms, or other malicious software;
(d) for automated data collection such as scraping, mining, or harvesting;
(e) to access the website using bots or other automated systems;
(f) to bypass our robots.txt file;
(g) for direct marketing using data collected from the website;
(h) to contact individuals or companies using collected data;
(i) to gain unauthorized access to parts or systems of the website;
(j) to exploit the website’s infrastructure for attacks or hacking;
(k) to copy, translate, or analyze source code;
(l) to develop competitor products using the website;
(m) to sell, transfer, or rent out access;
(o) to grant access to third parties via a private network;
(p) to alter the content or appearance of the website;
(q) in violation of applicable laws;
(r) to place unauthorized or illegal orders;
(s) to place speculative, false, or fraudulent orders.

12.2 You are responsible for any damage, loss, or cost resulting from prohibited activities.

12.3 You agree to report violations of permitted use to us immediately and to cooperate in investigations.

12.4 The information you provide must:
(a) be truthful, complete, and up-to-date;
(b) comply with applicable laws;
(c) not infringe on third-party rights;
(d) not be offensive, unlawful, or inappropriate.

12.5 You must provide proof of identity upon request and keep your information current.

12.6 You are responsible for complying with the law while using the website.

12.7 Please contact us if you observe any violations of the terms.

13. Links to Websites

13.1 Our site contains links to other websites and third-party sources for informational purposes only. These links do not imply endorsement or consent.

13.2 You agree that we have no control over third-party web content.

13.3 You may link to our homepage fairly and legally, as long as it does not harm our reputation.

13.4 The link must not suggest any form of cooperation or approval unless agreed upon.

13.5 You may not link from websites that you do not own.

13.6 We do not permit embedding (“framing”) of our website on other sites; only a link to the homepage is allowed.

13.7 We reserve the right to withdraw linking permission at any time without notice.

13.8 The linking website must comply with the content rules in section 12.

13.9 Please contact us if you wish to link in any other way.

14. Copyright

14.1 The code, structure, and design of the website are protected by copyright.

14.2 We own or license all copyrights in the website, its content, and materials. These works are protected internationally. All rights are reserved.

14.3 The website and its content may only be used for personal, non-commercial purposes and in accordance with these terms. Content also includes product information.

14.4 You agree to inform us of any suspected copyright infringement.

15. Privacy

15.1 Our Privacy Policy is part of these terms and applies to your use of the website.

15.2 We use cookies on the website and for analyzing user behavior. By accepting these terms, you consent to the use of cookies. More information can be found in our Privacy Policy.

15.3 When you provide us with personal data, we process it according to your instructions and protect it with appropriate safeguards against unauthorized processing, loss, destruction, or damage.

15.4 Unless otherwise agreed in writing or required by law, sales-related information may be shared electronically with employees, directors, advisors, or agents.

16. Viruses

16.1 We do not guarantee that our website is secure, free from viruses, or error-free.

16.2 You must ensure that your device, software, and platform are adequately protected for using the website. Use your own antivirus software.

16.3 You must not use our website to spread malware, such as viruses, trojans, worms, or other harmful software.

16.4 You must not attempt to gain unauthorized access to the website, server, or databases.

16.5 You must not attack the server with denial-of-service attacks (DoS or DDoS).

16.6 If we determine that you have violated these rules, your right to use the website will be terminated immediately. We may report violations to authorities if required by law.

17. Liability

17.1 Unless otherwise stated in section 17.13, we limit our liability to the extent permitted by law and are not liable for losses incurred by you or others resulting from:
(a) third-party or user-generated content;
(b) our own content, particularly its accuracy, completeness, or timeliness;
(c) products, including quality, images, descriptions, features, compatibility, or fitness for a particular purpose;
(d) reliance on the information in these terms or on the website;
(e) the absence, unavailability, or disruption of the website or parts of it;
(f) delayed or canceled commitments caused by circumstances beyond our control, such as telecommunications failures, power outages, terrorism, strikes, extreme weather, IT disruptions, delivery delays, labor disputes, or staff illnesses or injuries, in which case deadlines will be extended accordingly.

17.2 We are not liable to you (under contract or otherwise, including negligence) for lost profits, revenue, customers, savings, or expected benefits, or for indirect, special, or consequential damages, even if foreseeable.

17.3 Our liability under these terms (including your product purchases) is limited to the greater of USD 1,000 or five times the amount you paid for the products. This amount will be offset against any outstanding payments due to you.

17.4 Claims related to breach of contract, damages (including negligence), unlawful obligations, or other claims must be filed within one year of the damage or loss occurring.

17.5 Unless otherwise required by law, private claims cannot be brought against our employees, directors, advisors, or other representatives.

17.6 All direct or indirect warranties, assurances, contractual or otherwise—including warranties of fitness for purpose, quality, or description—are excluded to the extent permitted by law.

17.7 No more than one claim may be made against us (including our employees, board members, or advisors) for the same act or omission. An act or omission includes a series of related or similar acts or omissions and excludes multiple claims for the same matter.

17.8 The limitations in this section apply to our total liability to you (and third parties we are responsible for) per claim, and you and such third parties together may only submit one claim for the same damage.

17.9 If a liability limit is set, it applies to the entire delivery of services or products from us, and there is no separate or cumulative limit for you, your affiliates, or representatives.

17.10 If we are jointly liable with another party, we are only responsible for the portion reasonably attributable to us. We are not liable for amounts attributable to the other party.

17.11 Our liability is reduced by the portion attributable to another party if:
(a) you have claims against that other party; or
(b) we have claims against that other party under applicable civil liability law (e.g., right of recourse).

17.12 In assessing liability from other parties, it will not be taken into account that you did not take legal action against them due to, for example, expiration, lack of legal remedies, exclusion clauses, or because the party no longer exists.

**17.13 The limitations of liability in these terms do not affect our liability:
(a) for death or personal injury caused by our negligence;
(b) for fraud or intentional breach of professional duties;
(c) for any other liability that cannot be excluded or limited under applicable law; and
(d) when the liability cannot be less than the minimum required by law—in such cases, the minimum liability applies instead of the higher limit.

17.14 These provisions exclude all remedies that a party or third party may assert against the other party under these general terms.

18. Indemnification

18.1 You release and hold us harmless from all claims, costs, and losses arising from or related to:

(a) a material breach of these general terms by you;
(b) fraud, negligence, breach, or failure to perform your obligations under these terms;
(c) your use of our site.

18.2 We are entitled to recover reasonable costs from you that arise in connection with the indemnity claim. These costs must be paid immediately upon request.

19. Force Majeure

19.1 If a force majeure event lasts for more than a week, we may immediately terminate these terms in writing without liability, except that already paid but undelivered products will be refunded.

19.2 In a force majeure situation, we reserve the right to choose the most appropriate solution to fulfill our obligations under these terms.

20. Changes

20.1 We may change these general terms at any time. We will notify you in advance of any material changes that we reasonably believe may negatively affect you. The terms in effect at the time of your use of the website and placement of an order will apply.

20.2 If you do not accept the amended terms, you must stop using the website or purchasing products.

20.3 If you previously gave explicit consent to the terms, we will request your explicit approval for the changes before any new order. If you do not accept the terms within the specified time, you must stop using the website or making purchases.

21. Breach of Terms

21.1 Without limiting other rights we may have, we may take the following actions in the event of (suspected) breaches of the terms:

(a) issue one or more formal warnings;
(b) temporarily suspend your access to the website;
(c) refuse to process your order;
(d) refuse to make a payment;
(e) permanently block your access to the website;
(f) block your IP address from accessing the site;
(g) request your internet service provider to block your access;
(h) take legal action for breach of contract or other grounds.

21.2 If your access has been blocked, you must not attempt to circumvent the restriction.

22. Termination and Suspension of Use

22.1 You may stop using the website at any time.

22.2 We may suspend your access to the site at any time and for any reason, with or without prior notice.

22.3 We may suspend or terminate your access if your use causes or may cause liability or disruption to other users.

22.4 We will try to notify you in advance, but we may suspend or terminate access immediately without notice.

22.5 We do not guarantee uninterrupted availability or operation of the website. We may change, suspend, or remove parts of the site at any time for business or operational reasons. We will try to notify you in advance. You are not entitled to compensation for such actions.

23. Consequences of Termination

23.1 Upon termination of these terms, all customer service obligations immediately end.

23.2 You are not entitled to compensation for losses, reputational damage, or other harm resulting from the termination of the terms.

23.3 Termination does not affect any accrued rights or provisions that are intended to continue after termination. Articles 17 (Liability) and 18 (Indemnification) will remain in effect even after termination.

24. General Provisions

24.1 You may not transfer your rights under these general terms.

24.2 The rights, powers, and remedies granted under these terms are (unless explicitly stated otherwise) cumulative and are not intended to exclude any other legal or granted rights, powers, or remedies.

24.3 We outsource the website hosting service to an external provider.

24.4 If any provision of these terms is found invalid or unenforceable under applicable law, that provision remains valid and enforceable to the extent permitted by law. The invalidity or unenforceability of one provision does not affect the validity or enforceability of the others.

24.5 Failure to exercise a right, power, or remedy under these terms or by law does not constitute a waiver of that right. Waiver of a breach does not mean a waiver of future breaches of the same or other provisions.

24.6 The exercise of rights under these terms does not require the consent of any third party.

24.7 These general terms are intended for the benefit of you and us and are not enforceable or beneficial to any third party.

25. Governing Law

25.1 These general terms, their subject matter, and their formation (including non-contractual disputes or claims) are governed by and interpreted in accordance with the laws of China.

25.2 Any disputes, controversies, disagreements, or claims (including non-contractual ones) arising out of or in connection with these general terms—including their existence, validity, interpretation, enforcement, breach, or termination, or disputes regarding non-contractual obligations—will be finally resolved through arbitration in China under the applicable arbitration rules. The governing law of the arbitration shall be Chinese law. The place of arbitration is China. There will be one arbitrator. The arbitration will be conducted in English.

26. Definitions and Interpretation

“Agreement”: the products you order under these terms and which we accept as described in section 4.3;

“Customer”: any person placing an order on the website;

“Delivery Address”: the address indicated in the relevant order;

“Estimated Delivery Date”: the estimated delivery date for the order;

“Force Majeure”: any event or circumstance resulting in delay or failure to fulfill obligations under these terms due to conditions beyond our reasonable control and not due to a failure to take precautions. This includes, but is not limited to, war or threat of war, natural disasters, nuclear accidents, riots or unrest, pandemics, terrorist attacks, deliberate damage, fires or floods, compliance with new laws or regulatory actions, closure of airports or ports, or labor strikes unrelated to the event;

“Released Parties”: us, all our affiliates, and their directors, employees, subcontractors, and agents;

“Intellectual Property Rights”: all intellectual property rights, including patents, trademarks, design rights, copyrights, database rights, trade secrets, and similar rights;

“Order”: your order placed on the website for one or more products;

“Order Confirmation”: our email confirming your order as described in section 4.3;

“Payment Provider”: the third-party payment service provider we use;

“Product”: a product offered on our website;

“Website”: the website;

“Website Infrastructure”: all our systems (including code) that enable, support, or describe the website.

26.1 Definitions such as “Agreement,” “Customer,” “Delivery Address,” “Force Majeure,” “Released Parties,” “Intellectual Property Rights,” “Order,” “Order Confirmation,” “Payment Provider,” “Product,” “Website,” and “Website Infrastructure” are defined in these terms.

26.2 References to articles refer to the articles of this agreement.

26.3 Headings are for readability only and do not affect interpretation.

26.4 References to singular and plural, as well as gendered terms, are to be interpreted broadly.